Hearing Aid Warranty

What is the term of the warranty and for how long are the Phonak hearing aids serviced?

Local Warranty

Ask the hearing care professional where you purchased your hearing aid from about the terms of the local warranty.


International Warranty

Subject to the warranty limitation below, Phonak offers a one-year limited international warranty with validity starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing instrument itself, but not accessories or spare parts such as batteries, tubes, ear modules and external receivers. The remedies under the international warranty are limited to the free repair of the hearing instrument itself. This warranty does not include any services performed by a hearing care professional in their offices. This international warranty does not affect any legal rights that you might have under the local warranty or the applicable local laws and regulations governing sale of consumer goods.


Warranty Limitation

Neither the local warranty nor the international warranty cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. Subject to the national applicable laws and regulation, this warranty only applies to those products legally imported into and serviced in Indonesia, which are supplied by us to our local authorized distributor* in Indonesia, and the warranty only comes into force if a proof of purchase is shown.


Authorized Dealers

We believe it is essential for a trained and licensed professional to counsel a consumer, and help select, fit and verify the operation of our products. While the internet has become a valuable resource for all consumers, we continue to believe that the best care for the consumers will be achieved through a face-to-face consultation with a hearing care professional, for which purpose we supply products to and work with authorized dealers in Indonesia that are trained to provide such specific products and services.

*To know about our authorized dealers, please visit here.


Caution for Consumers


Purchasing hearing aids via the internet, other mail-order catalogs, or unauthorized dealers may result in you receiving substandard fitting or follow-up care. Please be wary of any website that offers Phonak hearing aids without the involvement of a hearing care professional. Purchasing Phonak hearing aids from any of these unauthorized online, mail-order retailers, or dealers will render the warranty null and void.